“IT Help or Service Desk, etc.” that do not contain an Email Notice Number and does IS&T, match the unique Email Notice Number located within the email to the uniqueĮmail Notice number within the IST Email Notice website. To create an incident ticket to ensure that key call details are captured for technicalĪll official notices from IS&T can be verified on the IS&T Email Notice website. Users will log into ServiceNow and submit a form with required fields Order technology, and check the status of their inquiries without directly contacting Office: Anderson Hall, Room 119 for Students, Faculty & Staff SERVICENOW ServiceNow provides an intuitive interface enabling users to request help, submit questions, Incidents and requests to assigned teams when needed. Offices, classrooms, residence halls, remote sites & satellite campuses and escalates The IS&T Help Desk providesįirst level customer support for students and employees in locations such as administrative Of contact for all technology-related hardware, software, and system support suchĪs Office 365, myWCU and D2L at West Chester University. The IS&T Help Desk supporting students, faculty, and staff is the central point
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